Do you have a complaint?
We make every effort to ensure that you are satisfied with our services. Should you nevertheless have a complaint, you may make it known to us verbally, in writing or electronically.
You may submit your complaint to The Innovative Lawyer's Participant Administration Department.
By mail
The Innovative Lawyer
Koninginnegracht 60
2514 AE The Hague
By phone
070-450 09 74
By email
info@theinnovativelawyer.ai
Electronic
Click here to fill out our electronic complaint form.
In order to process your complaint as quickly as possible, we ask that you include at least the following:
Your contact information;
The training in question;
A description of your complaint;
Any previous correspondence and relevant copies of documents that clarify your complaint.
Treatment of your complaint
We will make every effort to resolve your complaint as quickly as possible and to your satisfaction. In addition, your complaint is reason for us to consider whether and how we can improve our services.
Within two working days of receiving your complaint, you will receive an acknowledgement of receipt. This confirmation will inform you who is handling your complaint and the period within which you can expect a substantive response. We aim to do this within five working days. Should it turn out that this is not feasible, you will be notified in writing. You can count on your complaint being assessed as objectively as possible. The person handling your complaint may ask you for additional information during the assessment.
Response to your complaint
You will receive a substantive response to your complaint within five business days, unless an earlier written and reasoned notice of delay has been given. One reason for this may be the complexity of the file.
Applicability
The grievance procedure applies to all The Innovative Lawyer courses .
Responsible
Ultimately responsible for handling complaints is the Training Manager, Mr. J. Verhaert, of The Innovative Lawyer.